General Questions
1. Are you a factory or trading company?
We are a foreign trade company with our own manufacturing factory. Meanwhile, we maintain close partnerships with many qualified factories. This allows us to guarantee stable production capacity, better quality control and flexible customization for both retail and wholesale orders.
2. Do you support retail and bulk wholesale orders?
Yes. We serve individual retail buyers as well as global wholesale distributors. Different pricing rules apply according to order quantity.
Product & Customization
3. What products do you supply?
Our Product Series mainly includes electric trikes, Harley-style electric scooters and related spare parts.
4. Can I customize color, configuration or packaging?
Yes. Customization of vehicle colors, configurations and packaging is available. Please tell us your requirements via WhatsApp or email for confirmation.
5. Do your products have certificates for EU / US market?
Our vehicles are made to meet EU and US compliance requirements. Relevant certification documents can be provided upon request.
Payment & Price
6. Is the price shown on the website the final price?
The listed price is for reference only. The final amount depends on product configuration, order quantity and destination country. There are no hidden extra fees after order confirmation.
7. What payment methods do you accept?
We support bank transfer, PayPal and other international payment methods. Please contact our sales team for payment details.
Shipping & Delivery
8. Can you deliver the goods to my door?
Yes. We can arrange door-to-door delivery to many countries. Delivery time varies by destination and shipping method (sea / air).
9. How can I track my order?
We will send you the tracking link or tracking number once the goods are shipped. For sea freight, tracking will be available after the cargo arrives at the local carrier’s system.
10. How long is the delivery time?
Production lead time depends on models and customization. Sea shipping usually takes around 60–70 days to European ports. We will inform you of the exact schedule before order.
After-sales & Warranty
11. What about after-sales service?
We provide professional after-sales support. If you have technical or quality problems after receiving goods, please contact us with photos/videos, we will handle it promptly.
12. What is your warranty policy?
Different components have different warranty periods. Please ask our sales for the detailed warranty document before placing an order.
Contact
13. I have other questions, how to contact you?
You can reach us via:
Email: ha1545704@gmail.com
WhatsApp: +86 17602374921 / +86 18996612728
We usually reply within 24 working hours.